CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help!
Send us an email at info@frederikamilano.com or submit your question below.

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FAQ

How can I track my order?
 

After the payment, you should get a confirmation email with a tracking number. 

Copy this number and paste it here to follow your order.

 

What are your delivery options?
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At Frederika Milano, we are currently offering standard delivery options.

 

How do I return an item?
 

At Frederika Milano, we want to make sure our clients are 100% satisfied. We offer a 14 day return policy.

Find more information here.

How can I contact your couriers?
 

All Frederika Milano orders are handled by Chronopost.

If you have any question or concern, click here to contact Chronopost. Their hours are posted below:

• Monday to Friday 8AM to 7PM

• Saturday 8AM to 12PM

(Excluding public holidays)

Calls are charged at standard rates

 

Do you provide International delivery?
 

Frederika Milano delivers worldwide.

You can learn more about our shipping & delivery policy.

 

What is your size guide ?
 

At Frederika Milano, we want to make sure that all of our customers easily find the right fit for them.

Access our size guide here.